GENERAL CONDITIONS OF CARRIAGE (PASSENGERS AND BAGGAGE)

These General Conditions of Carriage (the “Conditions”) are applicable to all flights, or portions of flights, for which Beond appears in the carrier box of the ticket or of the corresponding Flight Coupon as well as those other situations specified herein below.

Please note that depending on your residency and/or destination, additional and/or different rules may apply. It is therefore essential that the Passengers consult the “Special Conditions” section available on the Website to ensure that they are familiar both, with these Conditions and with the Special Conditions applicable to them. Special Conditions form an integral part of these Conditions.

ARTICLE 1. DEFINITIONS AND INTERPRETATION

1.1 Except as otherwise provided for herein, the following terms shall have the following meaning:

“Administration Fees” means fees charged by the Carrier and/or its authorized Agent, including, but not limited to in consideration for the modification, reissue or refund of a Ticket. The Passenger shall be informed by the Carrier of the amount of applicable Administration Fees prior to finalization of Booking. The Administration Fees do not include taxes, fees or other charges imposed by a governmental authority and which may be required to be collected by the Carrier;

“Agreed Stopping Place” means those places, except the point of departure and the point of destination as set forth in the ticket or shown in the Carrier’s Timetable as a scheduled stopping place an the passenger’s route.

“Article” means an article of these Conditions;

“Agent” means an individual or legal entity (including another Carrier) who is authorised by the Carrier to represent the Carrier in the sale of Tickets for its services;

“Baggage” means personal property of a Passenger accompanying him on a flight and unless otherwise specified, it includes Checked Baggage and Unchecked Baggage.

“Baggage Identification Tag” means a tag issued by the Carrier for the sole purpose of identifying Checked Baggage and that includes a portion that is affixed to the Baggage (“Baggage Tag”) and another portion that is issued to the Passenger for the identification of said Baggage (“Baggage Check”).

“Beond” means BEOND-SIMDI Operations incorporated under the laws of Republic of Maldives, having its registered address at G. Manaam, 2/1 Neeloafaru Magu, K. Male, Maldives.

“Boarding Pass” means the paper or electronic document issued to the Passenger as evidence of checked-in for the relevant flight;

“Booking” means any request for carriage by a Passenger recorded by the Carrier or its Authorised Agent.

“Carrier” means Beond;

“Carrier’s Regulations” means rules, other than these Conditions, published by the Carrier in effect on the date of ticket issue, governing carriage of passengers and/or baggage and which include any applicable Tariffs in force;

“Checked Baggage” means Baggage of which the Carrier takes sole custody and for which Carrier has issued a Baggage Check;

“Check-In Deadlines” means the time limit before which Passengers must have completed the check-in formalities and received their Boarding Pass, and, where applicable, the Baggage Check must have been issued at the check in desk in accordance with these Conditions;

“Conditions” means these General Conditions of Carriage;

“Contract of Carriage" means terms and conditions appearing on the Ticket or delivered with the Ticket or with the Electronic Ticket, identified as such and which incorporate, by reference, these Conditions, as well as all notices to the Passengers.

"Convention" means whichever of the following instruments is or are applicable:

  • the Convention for the Unification of Certain Rules Relating to International Carriage by Air, signed at Warsaw, 12 October 1929 (hereinafter referred to as the Warsaw Convention);
  • the Warsaw Convention as amended at The Hague on 28 September 1955;
  • the Warsaw Convention as amended by Additional Protocol No. 1 of Montreal (1975);
  • the Warsaw Convention as amended at The Hague 1955 and by Additional Protocol No. 2 of Montreal (1975);
  • the Warsaw Convention as amended at The Hague 1955 and by Additional Protocol No. 4 of Montreal (1975);
  • the Guadalajara Supplementary Convention (1961);
  • the Convention for the Unification of Certain Rules for International Carriage by Air, signed at Montreal, 28 May 1999 (referred to as the Montreal Convention)

“Damage” means death of, or injury to a Passenger, loss, partial loss or other damage to Baggage arising out of or in connection with the air carriage or other services performed by the Carrier incidental thereto. Additionally, it means damage occasioned by delay in the carriage by air of Passengers and/or Baggage;

“Designator Code” means the code issued by IATA, which identifies each carrier using two or more alphabetical, numerical or alphanumeric characters and that is shown amongst others on the Ticket;

"Electronic Ticket" means the Ticket saved by the Carrier as electronic entries within the electronic reservation system recording the flight segments and the Conditions of Contract of the carriage for which an e-Ticket Receipt, the electronic Flight Coupon or any other document that has the same value was issued by the Carrier;

"e-Ticket Receipt" means a receipt marked as such showing in sequence the flight segments of the itinerary validly issued by the Carrier or authorized Agent containing the Passenger names and other relevant information and notices;

“Fare” means the fares, charges, levies, costs for a journey charged to the Passenger, for a specified reservation class, for given routes, and, where applicable, flights and dates, and the corresponding fare conditions.

“Fare Excluding Tax” means the Fare charged to the Passenger, excluding Taxes and Issue Fees;

“Fare Including Tax” means the Net Fare plus Tax;

"Flight Coupon” a portion of the Ticket identified as being “valid for carriage” or, for Electronic Tickets- the electronic Flight Coupon or any other document that has the same value stored in a digital format in the Carrier’s electronic reservation system, that, in each case indicates the particular places between which the Passenger is entitled to be carried and bears the name of the Passenger who is to take the flight identified on the Flight Coupon;

“Force Majeure” means extraordinary and unforeseeable circumstances that are beyond the control of the party invoking it and which could not have been avoided despite all the care and attention exercised.

“IATA (International Air Transport Association)” means the International Air Transport Association, created in April 1945 in Montreal, the purpose of which is to encourage the development of safe, regular and economical air carriage and to promote air services and study the problems related thereto;

“Issue Fees” means fees charged, where applicable, to the Passenger by the Carrier or its authorised Agent, in consideration for issuing a Ticket. The amount of said fees is determined by the issuer of the Ticket (the Carrier or the authorised Agent, as appropriate). The Issue Fees charged by BEOND-SIMDI Operations, if any, are available from the Carrier and on the Website.

“Immediate Family” means parents, siblings, spouse, children, parents-in-law, sisters and brothers in law, sons and daughters in law, grandparents and grandchildren, all of a particular individual;
"Passenger" means any person, except members of the crew, carried or to be carried in an aircraft with the consent of Carrier pursuant to a Ticket.

“Passenger Coupon” or Passenger Receipt means the portion of the Ticket, issued by the Carrier or on its behalf which is identified as such and must be retained by the Passenger;

“Special Drawing Right (SDR)” means a unit of account of the International Monetary Fund (IMF) the value of which is periodically defined by the IMF on the basis of the listed prices of several reference currencies;

“Stopover” means a deliberate interruption of a journey by the Passenger, at a point between the point of departure and the point of destination, which has been agreed to in advance by the Carrier and shown on the Ticket or mentioned in the Timetable;

“Taxes” mean fees, taxes and charges imposed by governments, an airport operator or any other authority.

"Tariffs" means our published fares, charges, Ticket restrictions, Fare Rules and/or related conditions of carriage filed, where required, with the appropriate authorities which are deemed to be Conditions of Contract.

“Ticket” means either a paper document with all accompanying coupons issued by Carrier or on its behalf or, alternatively, an Electronic Ticket and which include the Conditions of Contract, the notices to the Passengers and the flight and passenger coupons contained therein and which incorporates by reference these Conditions;
“Timetable” means the list of departure and arrival times for the flights, as shown in the schedule guides published by the Carrier, or under its authority, and brought to the attention of the public by electronic means;

“Travel Memo” means one or more documents that the Carrier issues to the Passenger, that confirm(s) the issue of an Electronic Ticket that bears his/her name, information on the flight and notices to Passengers.

"Unchecked Baggage" means any Baggage other than Checked Baggage which remain in the care and custody of the Passenger;

“Website” means www.flybeond.com, that maintains Airline’s web pages on the World Wide Web.


1.1. The title of each Article of these Conditions is for convenience only, and is not to be used for interpretation of the text.

1.2. Reference to any gender shall include reference to all other genders.

ARTICLE 2. APPLICABILITY

2.1. Except as otherwise provided in these Conditions, these Conditions apply to all carriage by air of the Passengers and Baggage, performed by the Carrier (for which the Beond Simdi Operations Designator Code appears on the Ticket or on the corresponding Flight Coupon). These Conditions also apply to gratuitous or reduced-fare carriage, except as otherwise provided for in the Contract of Carriage or in any other contractual document of Beond Simdi Operations with the Passenger.

2.2. All carriage is subject to these Conditions and to the Carriers’ fare regulations in force at the time of the Passenger’s Booking.

2.3. These Conditions are applicable to the extent that they are not contrary to mandatorily applicable Conventions, government regulations, orders, laws and requirements that cannot be waived by the agreement of the parties, in which case, the relevant laws or rules shall prevail. Any invalidation of one or more provisions of these Conditions shall not have affect the validity of any other provision thereof.

ARTICLE 3. TICKETS

3.1. Subject to proof of the contrary, the Ticket constitutes evidence of the existence, the conclusion and the content of the Contract of Carriage between the Carrier and the Passenger named in the Ticket.

3.2. A person shall not be entitled to be carried on a flight unless that person presents a Ticket or an Electronic Ticket, valid and duly issued in accordance with the Carrier’s Regulations and, in the case of a Ticket, containing the Flight Coupon for that flight and all other unused Flight Coupons and the Passenger Coupon. For the purposes of the Convention, an E-ticket Receipt is considered to serve as a Passenger Ticket and a document of carriage.

3.3. Only a person named in the Ticket will be provided services. A Passenger will not be entitled to be carried if the presented Ticket is mutilated or if it has been altered otherwise than by Carrier or by an authorized Agent on its behalf.

3.4. The Carrier reserves the right to check the identity documents of the Passengers. Passengers must be able to provide the Carrier with valid, unexpired proof of their identity.

3.5. It is the Passenger’s responsibility to take all measures which are necessary to ensure that the Ticket is not lost or stolen or mutilated. In case of loss or mutilation of a ticket or any part thereof, or non-presentation of a Ticket containing the Passenger Coupon and all unused Flight Coupons, the issuing Carrier may at the passenger’s request and subject to Carrier’s Regulations, replace such Ticket or a part thereof by issuing a new ticket on receipt of proof satisfactory to the Carrier that a ticket valid for the flights in question was duly issued. The Carrier that reissues the Ticket has a right to charge the Passenger Administration Fees for reissuing their Ticket.

3.6. A Ticket may not be transferred, subject to applicable law and regulations in force. If a person other than the Passenger named on the Ticket presents a Ticket for carriage or refund, the Carrier shall not be liable to the Person so entitled if, in good faith it provides carriage or makes a refund to the person who presented the Ticket.

3.7. It is the Passengers responsibility, when making their Booking, to consult the conditions applicable to the use of the Fare (including possibility of modification or refund) and, where necessary, to take out appropriate insurance to cover the risks associated therewith.

3.8. If a Passenger benefits from a fare reduction or a Fare that is subject to specific conditions, the Passenger must be able, at all times during their journey, to provide the Carrier’s officials or agents with appropriate supporting documents justifying the granting of this specific Fare, and to prove the validity thereof. Failing this, a fare readjustment, equating to the difference between the Fare including Tax initially paid and the Fare Including Tax that the Passenger should have paid, will be made or the Passenger will not be allowed to board the aircraft.

3.9. Where the Passenger has an Electronic Ticket, he may be required to bring a copy of the e-Ticket Receipt or itinerary to certain airports. In case of uncertainty, the Passenger must contact the Carrier to obtain the relevant information.

Ticket Validity

3.10. A Ticket is valid for carriage for one year from the date of commencement of travel or, if no portion of the Ticket is used, from the date of issue thereof, except as otherwise provided in the Ticket, these Conditions or other Carrier’s regulations or specified in the Ticket itself.

3.11. If a Passenger is prevented from travelling within the period of validity of the Ticket solely on the ground that at the time such Passenger requests a reservation on a flight, the Carrier is unable to provide space on the flight, the validity of such Ticket will be extended until the first available flight; or the fare for the Ticket will be refunded or the Passenger will accept a corresponding fare readjustment.

3.12. If, after having commenced his journey, a Passenger is prevented from travelling within the period of validity of a the Ticket by reasons of illness, the Carrier will extend (provided that this does not contradict the conditions of the applicable Fare) the validity of the Ticket until the date on which the Passenger becomes fit to travel according to a medical certificate presented to the Carrier or, if later, until the date of the Carrier’s first flight on which there are available places in the Fare class, which Fare was initially paid for the relevant Ticket was issued. The presented medical certificate shall state the health reasons that prevented the Passenger from continuing the journey and whether such conditions were known to the Passenger at the time of purchasing the Ticket. When the Flight Coupons remaining in the ticket involve one or more stopovers, the Carrier may extend the validity of the Ticket for a term not longer than three months from the date shown in the relevant medial certificate as the date when the Passenger became fit for travel. In such circumstances, the Carrier (if requested to do so) will also similarly extend the period of validity of tickets of other members of the Passenger’s immediate family accompanying an incapacitated passenger.

3.13. In the event of the death of a Passenger during a journey, the Tickets of the persons who are accompanying the deceased Passenger may be modified (at the written request of such Passengers), either by waiving any minimum stay requirements or by extending the validity period of said Tickets. In the event of the death of an immediate family member of a Passenger who has commenced travel, the validity of the Passenger’s Tickets and of those of his or her immediate family accompanying the Passenger, may be likewise modified at the written request of such Passengers. Any modification mentioned above shall be made only upon receipt of a valid death certificate and any such extension of validity shall not be for a period longer than forty-five (45) days from the date of the death. The extension mentioned above shall start at the point at which the travel was interrupted and shall be valid for carriage in the Fare class, which Fare was initially paid for the relevant Ticket was issued.

Flight Coupon Sequence

3.14. The Fare Including Tax, established on the basis of the details, flight dates and routes mentioned on the Ticket, corresponds to a point of departure and a point of destination, via a Stopover scheduled when the Ticket was purchased and forms integral part of the Contract of Carriage. The Carrier has a right to only honour Flight Coupons in the sequence from the place of departure as shown on the Ticket.

3.15. The Fare applied on the Ticket issue date is only valid for a Ticket used fully and in the sequential order of Flight Coupons, for the specified journey and on the specified dates. Specifically, the Ticket may not be valid and the Carrier has a right not to honour the Passenger’s Ticket if the first Flight Coupon for international travel has not been used and the passenger commences his journey at the stopover. Honoring this or any other sequence of Flight Coupons will be at the discretion of the Carrier and may be subject to additional fees, including, if applicable, the Administration Fees, charged by the Carrier.

3.16. Changes that the Passenger wishes to make are subject to the fare conditions attached to the respective Fare and to payment of the applicable Administration Fees.

3.17. Carrier’s identification may be shown as an abbreviation on the Ticket using its Designator Code. The Carrier’s address is deemed to be that of any one of its registered offices or principal place of business, unless specifically identified on the Ticket.

ARTICLE 4. FARES, TAXES AND CHARGES

4.1. Except as otherwise provided in these Conditions or Conditions of Contract, Fares for the Tickets apply solely to carriage from the airport at the point of departure to the airport at the point of destination. Fares do not include ground transport service between airports or between airports and town terminals, unless specified in the relevant Fare.

4.2. The Fare shall be calculated in accordance with the Fares in force on the Ticket Booking date, for a journey scheduled on the dates and for the itinerary shown on said Ticket. Any change in itinerary or journey date may have an impact on the applicable Fare. The applicable Fares are those published by the Carrier or calculated thereby, in accordance with the Fare conditions in force for the stated flight(s) from the point of departure to the point of destination, for the relevant class of carriage, on the Ticket Booking date. When making a Booking, the Passenger shall be informed of the Fare Including Tax for the Ticket and the Issue Fees as well as the overall Fare of the Ticket (comprising the Fare Including Tax and the Issue Fees).

4.3. Unless specified otherwise by the Ticket, including by reference to the relevant Carrier’s Regulations, all Taxes and/ or charges imposed by governments or other authorities or by the operator of an airport, in respect of a Passenger or the use by a Passenger of any service or facilities will be in addition to the published Fares and charges and shall be paid by the Passenger. To the extent possible when making a Booking for their Ticket, Passengers will be informed of the said taxes and/or charges, which will be charged in addition to the Fare. These Taxes, and/or charges may be created or increased by a government, another authority, or by an airport operator, after the date when the Ticket was booked or purchased. If this is the case, the Passenger will be responsible for paying the corresponding amount.

4.4. The Passenger may be charged Issue Fees in consideration for issuing a Ticket. Issue Fees differ depending on the type of journey, the Fare and the Ticket distribution channel. These Issue Fees are added to the Fare Including Tax. The Issue Fees charged by the Carrier, where applicable, are non-refundable, except where a Ticket is cancelled due to an error on the part of the Carrier. The Passenger shall be informed of the amount of Issue Fees that will be charged by the Carrier prior to finalization of their Booking.

4.5. The Fares Excluding Tax, Taxes, Issue Fees and Administration Fees are payable in the currency of the country where the Ticket was purchased, unless another currency is specified by the Carrier or its authorised Agent when the Ticket is purchased or beforehand. The Carrier may, at its discretion, accept payments in another currency at the rate of exchange established in accordance with the Carrier’s Regulations.

ARTICLE 5. BOOKINGS

5.1. Bookings are not confirmed until recorded in the Carrier’s electronic reservation system. At the request of the Passenger, the Carrier shall provide a Booking confirmation.

5.2. Some Fares according to their relevant terms and conditions may limit or exclude the Passenger’s right to change or cancel the Bookings. If the Passenger does not use a Booking and fails to advise the Carrier, the latter may cancel or request cancellation of any onward or return reservations.

5.3. If a Passenger has not paid all amounts due for the Ticket prior to the specified ticketing time limit indicated by the Carrier or its authorised Agent, the Carrier shall be entitled to cancel the Booking without notice and without having any further obligation towards the relevant Passenger who had not paid.

5.4. The Carrier does not guarantee to provide any particular seat in the aircraft even if the Booking is confirmed for said seat. The Passenger agrees to accept any seat that may be allotted on the flight in the class of service of the applicable Fare which was paid according to the Ticket. However, the Carrier agrees to take reasonable efforts to meet seat allocation requests. The Carrier reserves the right to change the seat allocation at any time, including after boarding, for operating, security or safety reasons, or for reasons of Force Majeure. A separate fee (charge) may be charged in accordance with the Carrier’s Regulations in case the Passenger fails to use a seat for which a reservation has been made.

5.5. While the Carrier shall make reasonable efforts to meet Passengers’ requests regarding the services provided on board the aircraft (both, included in the Fare and additional thereto), the Carrier may not be held liable (i) if for reasons of safety, security or reasons beyond the control of the Carrier, the Carrier is unable to provide any or all services included in the Fare or (ii) if for any reasons the Carrier is unable to provide any or all services additional to the Fare, in both cases even if any such services are confirmed at the time of Booking.

5.6. The type of aircraft indicated to the Passenger at the time of Ticket Booking or subsequently is given for their information purposes only. The Carrier may change the type of aircraft without any liability on its part at any time and without providing any reasons for such modification.

ARTICLE 6. PERSONAL DATA

All personal data of the Passenger is collected and processed by FlyBeond in accordance with its privacy policy and applicable legal regulations.

ARTICLE 7. CHECK IN

7.1. Check-In Deadlines vary in different airports. Passengers must comply with Check-In Deadlines in order to avoid their Bookings being cancelled. The Carrier or its authorised Agent shall provide Passengers with all requisite information on the Check-In Deadline for their first flight with the Carrier. It is the Passenger’s responsibility to check that it is in possession of all the information relating to Check-in Deadlines for any subsequent flights.

7.2. The Passengers must arrive sufficiently in advance of the flight departure to permit completion of any formalities and departure procedures and in any event not later than the Check-In Deadline or other time indicated by the Carrier. If the Passenger fails to arrive in time at Carrier’s check in location or boarding gate or appears improperly documented and not ready to travel, the Carrier may cancel Passenger’s Booking and seat reserved for such Passenger, without having any further obligation towards the relevant Passenger and without any liability on the part of the Carrier.

7.3. The Passengers must be present at the boarding gate prior to the boarding time specified at check-in. The Carrier shall be entitled to cancel a Passenger’s Booking and seat reserved for such Passenger if the Passenger is not present at the boarding gate at the latest by the boarding time specified to the Passenger, without having any further obligation towards the relevant Passenger and without any liability on the part of the Carrier fi the Passenger failed to comply with the provisions of this Article.

ARTICLE 8: REFUSAL AND LIMITATION ON CARRIAGE

8.1. The Carrier may refuse carriage of any Passenger and Baggage for reasons of safety or, if in the exercise of its reasonable discretion the Carrier determines that:

8.1.1. such action is necessary in order to comply with any applicable laws, regulations or orders of any state or country to be flown from into or over; or

8.1.2. the conduct, age or mental or physical state of the Passenger is such as to (a) require special assistance of the Carrier which was not made known to the Carrier in advance; or (b) cause discomfort or make himself objectionable to other passengers; or (iii) involve any hazard or risk to himself or to other persons or to property; or

8.1.3. such action is necessary because the Passenger has failed to observe the instructions of the Carrier; or

8.1.4. the Passenger has refused to submit to a security check or has not passed a security check, customs check or immigration check; or

8.1.5. the applicable Fare or any charges or taxes payable have not been paid;
or

8.1.6. the Passenger does not appear to the properly documented, including, but not limited to, in a possession of a visa required for him to enter the country of destination or transit; or

8.1.7. the Carrier has been informed by governmental or any other authorities that the Passenger is not allowed to travel (including, by way of negative travel advice); or

8.1.8. the Ticket presented by the Passenger: (a) has been acquired unlawfully or has been purchased from an entity other than the Carrier or its authorized Agent; or (b) has been reported as being lost or stolen; or (c) is a counterfeit ticket; or (d) any Flight Coupon has been altered by anyone other than the Carrier or its authorized Agent, or has been mutilated, and the Carrier reserves the right to retain such a Ticket;

8.1.9. the person presenting the Ticket cannot prove that he is the person named in the “Passenger name” box on that Ticket and present valid identification proof thereof;

8.1.10. the Passenger has not complied with the instructions and regulations relating to security, safety and/or health;

8.1.11. a Passenger benefiting from a Fare that is subject to specific conditions, is unable to provide the supporting documents required for the allocation of this specific Fare and refuses to pay the Fare readjustment.

8.2. In any of the above cases, the Carrier shall have a right to cancel the Passenger’s Ticket and may, at its discretion, refund a Ticket to the Passenger but, in any case, without the Carrier incurring any liability as a result of such cancellation or refund.

ARTICLE 9. BAGGAGE

9.1. The Passengers must be fully aware of the content of all of their Baggage. The Passengers undertake not to leave their Baggage unattended from the moment they pack it and not to accept items from another Passenger or from any other person and not to travel with Baggage entrusted to them by a third party.

9.2. Passengers shall not include in their Baggage: (a) any items which do not constitute baggage; (b) items which are likely to endanger the aircraft of property on board of the aircraft, (c) items which in the opinion of the Carrier are unsuitable for carriage by reason of their weight, size or character; (d) live animals (unless specifically permitted by the Ticket) and (e) those items for which carriage is prohibited or restricted by the applicable regulations and the law in force in any departure, arrival or transit State or State over which the aircraft flies. Additional information is available upon request from the Carrier.

9.3. It is highly advisable that the Passenger does not put in the Checked Baggage fragile or perishable items, money, jewelry, precious metals, silverware, negotiable papers, art objects, passport, documents or any other valuables. In case any such items are carried, the Carrier accepts no liability in case of their loss, damage or destruction, other than in accordance with the general rules applicable in case of destruction, loss or damage to Checked Baggage set out in the Convention and Article 15 of these Conditions.

9.4. The Carrier may refuse or discontinue carriage of a Passenger’s Baggage which contains any of the items listed in Article 9.2 above or if the Passenger has failed to comply with the obligations of Article 9.1 above. The Carrier may also refuse to carry any item because of its dimensions, shape, weight, contents, configuration or nature, or refuse to continue to carry them should they be discovered during a journey. The Carrier has no obligation to take custody of refused Baggage and/or items.

9.5. The Carrier may refuse to accept as Checked Baggage and to carry such Baggage that has not been handed over by the Passenger to the Carrier prior to the Check-in Deadline or which has not been properly packed to ensure safe carriage with ordinary care in handling.

9.6. For reasons of safety and security, a search may be requested to be made on the Baggage (both Checked Baggage and Unchecked Baggage) of any Passenger. Such search may be carried out in the absence of the Passenger. If the Passenger is unwilling to comply with such a request, the Carrier may refuse to carry the Baggage and/or the Passenger.

9.7. The Passenger must hand over Checked Baggage at the Carrier’s check-in desk or at the self-service drop off point for the purpose of checking in prior to the Check-in Deadline. As soon as Passengers have handed over their Baggage under the aforementioned conditions, the Carrier shall take custody thereof and issue Passengers with a Baggage Check, for each item that of Checked Baggage.

9.8. The Passengers must affix their name to each piece of their Baggage.

9.9. Carrier will try, as much as reasonable possible, to arrange that Checked Baggage is carried on the same aircraft as the Passenger. However, the Checked Baggage may be carried on another flight, where the is available space. In this case, the Carrier will deliver the Baggage to the Passenger, unless the applicable regulations require the Passenger to be present for a customs inspection.

9.10. In case of any early interruption of the travel by the Passenger, he may be charged a separate fee for retrieving of its Checked Baggage. The aforementioned does not apply in case of Force Majeure.

9.11. Where applicable according to the Fare conditions, Passengers may carry free of charge Checked Baggage which corresponds to carriage in the hold of a quantity of Baggage per Passenger limited in number and/or weight and/or dimensions, determined on the basis of the destination and the Fare paid and appearing on the Ticket. Passengers may travel with Checked Baggage that exceeds the Baggage allowance (permitted by the conditions of the Fare), subject to payment of a charge. The conditions relating to this charge are available from the Carrier and its authorised Agents and on the Website.

9.12. Excess Value Declaration: for all Checked Baggage with a value that exceeds the liability limits in the event of destruction, loss, damage or delay, as defined by the Convention, the Passengers may (and are advised to) purchase insurance coverage prior to the commencement of their journey. Alternatively, when handing over the Baggage to the Carrier the Passenger may make an Excess Value Declaration limited to a certain amount. In this case, an additional charge (available upon request) is applicable and must be paid by the Passenger. The Carrier reserves the right to verify the adequacy of the value declared in the Excess Value Declaration with the value of the Baggage and the contents thereof. All Excess Value Declarations must be made by the Passenger to the Carrier prior to the Check-in Deadline. The Carrier also has the option of capping the level of the Excess Value Declaration.

9.13. All Tickets allow for carriage in the cabin of a quantity of Unchecked Baggage which is limited by number and/or weight and/or dimension in accordance with the relevant Fare.

9.14. Unchecked Baggage must fit under the seat in front of the Passenger or in an enclosed storage compartment in the cabin. Should the Carrier be required to check Baggage into the hold as a result of a failure on the part of the Passenger to comply with the above conditions, the Passenger may be required, where applicable, to pay a separate charge.

9.15. Certain objects which are not suitable for transport in the cargo compartment (such as delicate musical instruments or other items) and which are of the excessive weight or size as compared to the applicable rules for the Unchecked Baggage, may be accepted for cabin carriage if the Carrier has been duly informed thereof by the Passenger prior to check-in and was granted authorization by the Carrier. In this case, the carriage of such Baggage may be subject to a separate charge, in accordance with the Carrier’s Fare conditions, which can be obtained from the latter.

9.16. Passengers are fully responsible for the Unchecked Baggage that they take into the cabin. In the event of destruction, theft, loss or damage of personal effects and Unchecked Baggage, the Carrier may only be held liable if wrongdoing on its part is proven, said liability being then limited to the amount defined in Article 15 of these Conditions.

9.17. The Passenger shall collect his baggage as soon as possible after it is available for collection at points of destination or stopover. If a Passenger does not collect its Baggage within three months from the Baggage being made available to them, the Carrier may dispose of said Baggage, without being liable to the Passenger in any way.

9.18. Only the bearer of the Baggage Check, delivered to the Passenger at the time the baggage was checked which is matching the relevant Baggage Tag, is entitled to delivery of the Baggage. Failure to exhibit the Baggage check matching the Baggage Tag shall not prevent deliver provided that the Baggage check is produced and the Baggage is denitrified by other means.

9.19. If a person claiming the Baggage is unable to produce the Baggage Check and identify the Baggage by means of Baggage Tag, the Carrier will deliver the Baggage to such person only on condition that he establishes to the Carrier’s satisfaction his right thereto, and if required by the Carrier, such person shall furnish adequate security to indemnify the Carrier for any loss, damage or expense with may be incurred by the Carrier as a result of such deliver.

9.20. Acceptance of the Baggage by the bearer of the Baggage Check without complaint at the time of deliver is sufficient evidence that the Baggage has been delivered in good condition and in accordance with the Contract of Carriage.

9.21. If the Baggage is damaged, delayed, lost or destroyed, the Passenger must write and complain to the Carrier as soon as possible. In the case of damage to Checked Baggage, the Passenger must write and complain within seven days, and in the case of delay within 21 days, in both cases from the date on which the Baggage was placed at the Passenger's disposal.

ARTICLE 10: CONDUCT ABOARD THE AIRCRAFT

10.1. On board the aircraft, a Passenger must not conduct himself so as to endanger the aircraft or any person or property on board or obstruct the crew in the performance of their duties, or in a way so as to fail to comply with any instruction of the crew, and must not behave in a manner to which other passengers may reasonably object. Otherwise the Carrier may take such measures as it deems necessary to prevent continuation of such conduct including restraint of the Passenger.

10.2. The Carrier may prohibit or limit the use on board the aircraft of electronic devices, such as cellular phones, laptop computers, portable recorders, portable radios, electronic games or transmitting devices, as well as all radio-controlled games and walkie-talkies, except for hearing aids and pacemakers.

10.3. If a Passenger fails to comply with the provisions of this Article 10, the Carrier may take all the necessary appropriate and reasonable measures, pursuant to legislative and regulatory provisions, in order to prevent such behavior from continuing. To this end, the Carrier may use restraining measures, disembark the Passenger, refuse onward carriage of the Passenger at any point and attach certain additional conditions to the onward carriage of the Passenger, or report the Passenger to the local authorities.

10.4. If a Passenger does not comply with the provisions of this Article (and with those relating to carriage refusal and limitation) or commits a criminal or reprehensible act on board an aircraft, the Carrier reserves the right to take legal action against said Passenger and claim damages.

ARTICLE 11. ADDITIONAL SERVICES

11.1. If in the course of concluding the Contract of Carriage, the Carrier agrees to make arrangements for the provision of additional services to the Passengers, the Carrier shall have no liability to a Passenger in making such arrangement where the Carrier is acting as an agent on behalf of a third party service provider with the exception of the gross negligence on the part of the Carrier in making such arrangements.

ARTICLE 12. TIMETABLES

12.1. The flights and listed flight Timetables are not binding in any way and thus have no contractual value. These are solely intended to inform Passengers of the flights offered by the Carrier. The Timetables are not definitive and may be changed after their publication date.

12.2. The flight Timetable indicated the Ticket is deemed to form an integral part of the Contract of Carriage and the Carrier undertakes to use its best efforts to carry the Passenger and his Baggage with reasonable dispatch and to adhere to such Timetable.

Delays and Cancellation of Flights

12.3. In the event of a change in the Timetable, the Passenger will be informed using the contact details provided when the booking was made. It the Passenger’s responsibility to provide the Carrier with his contact details so that he can be contacted in the event of a change in the planned flights as they appear on the Ticket.

12.4. If due to circumstances outside the Carrier’s control, the Carrier cancels or delays a flight, is unable to provide previously confirmed space, fails to stop at a Passenger’s Stopover or destination point or causes the Passenger to miss a connecting flight at which the Passenger holds a reservation, the Carrier shall either (i) carry the Passenger on another its scheduled passenger services in which space is available; or (ii) reroute the Passenger to its destination; or (iii) make a refund to the Passenger (and shall be under no further liability to the Passenger) and, in all cases, provide the Passenger with other rights which such Passenger may have under mandatorily applicable provisions of law.

ARTICLE 13: REFUNDS

13.1. The refund of a Ticket, in whole or in part, will take place in accordance with the conditions defined in this Article 13, in accordance with conditions of the relevant Fare of the Ticket and with due regard to the relevant applicable laws and regulations.

13.2. If a Ticket is non-refundable, the Carrier will (upon request) refund unused airport Tax. However, in case of a non-refundable Ticket, carrier imposed international surcharges will not be refunded.

13.3. The booking fee, issue fee, reissue fee and payment charges are non-refundable, regardless of the Ticket conditions.

13.4. In case of Force Majeure on the part of the Passenger, a refund, where it is authorized by the Ticket’s Fare conditions, will be paid on the basis of Fare Including Tax paid for the Ticket by way of a credit voucher which is valid for one year, to be used for a subsequent journey on the Carrier’s flights and subject to the applicable Administration Fees, provided that the Passenger informs the Carrier as soon as possible and provides proof of such instance of Force Majeure.

13.5. Granting of a refund may be denied: (a) after the expiry of the validity of the Ticket; (b) for a Ticket which meets the legislative or regulatory requirement to possess a Ticket that enables the Passenger to leave the country, unless such Passenger provides sufficient proof to establish that they are authorized to reside in said country or that they will leave using another Carrier, or by any other means of carriage; (c) for a Ticket, in case the holder is not admitted by the authorities of the point of destination, Agreed Stopping Place or Stopover, and if the Passenger was returned to their boarding point or to any other destination for this reason; (d) for a stolen, forged or counterfeit Ticket; (e) for Passengers that are refused Carriage by the Carrier pursuant to Article 8 hereof or otherwise in accordance with applicable laws.

13.6. Any requests for the full or partial refund of a Ticket must be submitted to the issuer of the Ticket (the Carrier or authorised Agent, as applicable). Refunds are subject to applicable regulations in the country in which the Ticket was originally purchased and/or to applicable regulations in the country in which the refund must be paid.

ARTICLE 14. ADMINISTRATIVE FORMALITIES

14.1. Is it the sole responsibility of the Passengers to comply with all laws, regulations, orders, demands, to procure all the specific documents, visas and permits required for their journey, and where applicable for that of their minor children and/or passengers for who they are responsible and/or for animals travelling with them, and must also comply with all provisions of law (laws, regulations, decisions, requirements and provisions) of the departure, arrival and transit States, as well as with the Carrier’s regulations and the instructions relating thereto.

14.2. The Carrier shall not be liable for any assistance or information given by any agent or employee of the Carrier to any Passenger in connection with obtaining necessary documents or visas or complying with such laws, regulations, orders, demands and requirements, whether given in writing or otherwise; or for the consequences to any passenger resulting from his failure to obtain such documents or visas or to comply with such laws, regulations, orders, demands, requirements, rules or instructions.

14.3. The Passengers are required to present entry, exit and transit documents, as well as health and other documents required by the applicable regulations (laws, regulations, decisions, requirements and provisions) in the departure, arrival and transit States. The Carrier reserves the right to refuse carriage of any Passenger who has not complied with applicable laws, regulations, orders demands or requirements or if such documents do not appear to be in order. The Carrier shall not be liable for losses or expenses suffered by Passengers who do not comply with the provisions of this Article.

14.4. If a Passenger is refused entry into a territory (State) whether of transit or of destination due to a government order, and the Carrier is required to return the Passenger to the point of departure, the Passenger agrees to pay all charges or fines imposed on the Carrier by the local authorities, as well as the Fare Including Tax for carriage by the Carrier to the point of departure or elsewhere. The price of the Ticket purchased for carriage to the destination for which entry to the territory was refused shall not be refunded by the Carrier.

14.5. If the Carrier is required to pay or deposit a fine or penalty or incurs expenses of any kind due to the noncompliance by a Passenger with the law in force in the countries concerned, or due to its failure to present any required document, or the presentation of invalid documents, the Passenger must on demand, reimburse the amounts thus paid or consigned and the disbursements incurred. For this purpose, the Carrier may use any amount paid to it for non-performed carriage or any amount belonging to the Passenger that is held by the Carrier.

14.6. If required, the Passengers must attend and be present at the inspection of their Baggage (delayed, Checked or Unchecked) by customs officers or any other government authority. The Carrier shall not be liable for Damage or losses suffered by Passengers who fail to comply with this provision. Passengers shall indemnify the Carrier if any action, omission or negligence on their part causes Damage to the Carrier, including, without limitation, any failure to comply with the provisions of this Article or to enable the Carrier to inspect their Baggage.

14.7. Passengers are required to undergo the security (and safety) checks required by the government or airport authorities, as well as those requested by the Carrier. (b) The Carrier cannot be held liable for refusing to carry a Passenger, in particular in the event that such refusal is based on the reasonable view that said refusal is warranted by the applicable law, regulations and/or requirements.

ARTICLE 15. LIABILITY FOR DAMAGE

15.1. Carriage performed under these Conditions is subject to the liability rules laid down by the Montreal Convention of 28 May 1999. To the extent that the following provisions do not conflict with the other provisions in these Conditions, and subject to the Convention, the following will apply: (a) the Carrier’s liability is limited to Damage that occurred during air carriage for which its Designator Code appears on the Flight Coupon or the Ticket that corresponds to the flight. If the Carrier issues a Ticket for a carriage service performed by another Carrier or if the Carrier checks in Baggage on behalf of another Carrier, the Carrier shall only act as an agent in the name and on behalf of said other Carrier.

15.2. The Carrier’s liability may not exceed the amount of proven direct Damage and the Carrier shall not be liable, in any way, for consequential Damage or any form of non compensatory Damage. The Carrier is not liable for Damage that results from compliance by the Carrier with any provisions of the law or regulations (laws, regulations, decisions, requirements and provisions) or a failure to comply with said same provisions by the Passenger.

15.3. If the Carrier proves that the Damage was caused or contributed to by the negligence or other wrongful act or omission of the person claiming compensation or whose rights he/she exercises or from whose rights such person derives its right, the Carrier shall be wholly or partially exonerated from its liability to the extent that such negligence or wrongful act or omission caused or contributed to the Damage. This paragraph applies to all the liability provisions in these Conditions. The Carrier will not be liable for any Damage arising from compliance with applicable local laws or government rules and regulations, or from the Passenger’s failure to comply with the same, except as may be provided by the Warsaw Convention or the Montreal Convention.

15.4. Nothing in these Conditions a) gives up or waives any exclusion or limitation of liability available under the Warsaw Convention, or the Montreal Convention or applicable local law unless otherwise expressly stated in writing; or (b) prevents us from excluding or limiting the Carrier’s liability under the Warsaw Convention, or the Montreal Convention, as applicable, or under any other laws which apply, or gives up any defence available to us thereunder against any public social security body or any person liable to pay, or who has paid, compensation for the death, wounding or other bodily injury of a Passenger.

15.5. In the event of death, wounding or other bodily injury of Passenger by an accident subject to the rules and limitations of applicable law as well as the following supplementary rules, the liability of the Carrier for proven Damages will not be subject to any financial limit, be it defined by law, the Warsaw Convention or otherwise. For any proven Damages up to the equivalent of 100,000 SDRs (or, where the Montreal Convention is applicable, the equivalent of 128,821 SDRs), any defense based on proof that the Carrier or its agents have taken all necessary measures to avoid the damage, or that it was impossible for such measures to have been taken, will not apply;

15.6. The Carrier will make payments to the Passenger (or, in case of death, to his heirs) subject to the following terms and conditions: (a) the person receiving payment is a natural person; (b) the person receiving payment is, entitled to compensation under applicable laws; (c) payments will be made only in respect of immediate economic needs; (d) the amount of a payment will be proportional to the economic hardship being suffered as a result of the death, wounding or bodily injury, save that, in the case of death, it will not be less than the equivalent of 16,000 SDRs per Passenger. Subject to applicable law, said advance shall be paid within 15 days of the identification of the beneficiary of the relevant payment.

15.7. The Carrier accepts no liability to Unchecked Baggage, unless the Damage to such Unchecked Baggage was caused by a gross negligence on the part of the Carrier. No liability for the Damage to the Checked Baggage or Unchecked Baggage is accepted in case such Damage resulted form the inherent defect, quality or vice of the Baggage as well in case of fair wear and tear of Baggage resulting from the usual and normal rigours of transportation by air.

15.8. The Carrier’s liability for Damage to the Baggage is limited to the following: (1) the equivalent of 332 SDRs per Passenger to Unchecked Baggage where the Warsaw Convention applies to your carriage; (2) the equivalent of 17 SDRs per kilogram to Damage to Checked Baggage where the Warsaw Convention applies; (3) the equivalent of 1,288 SDRs per Passenger to both Unchecked and Checked Baggage where the Montreal Convention applies; (4) the limit of liability for Damage to both Unchecked and Checked Baggage laid down by local law where local law applies instead of the Warsaw Convention or the Montreal Convention; (5) the limits of liability for Damage to both Unchecked and Checked Baggage specified in (a) and (b) above apply to Damage to Unchecked Baggage and Checked Baggage respectively where neither the Warsaw Convention nor the Montreal Convention applies and no limit of our liability is laid down by applicable local law. Higher liability of the Carrier may arise in case where an Excess Value Declaration was completed by the Passenger pursuant to Article 9.12 hereof.

15.9. In case of delay in the carriage of the Baggage, the liability of Carrier shall be limited to 1,288 SDR’s for each Passenger. In case of delay in the carriage of the Passengers, the Carrier’s liability for Damage caused by delay is limited by the Warsaw Convention and the Montreal Convention. In the case of carriage governed by the Montreal Convention, the respective liability will be limited to the equivalent of 5,346 SDRs. Where neither of those Conventions applies, the Carrier will have no liability for delay, except as provided in these Conditions. Notwithstanding the provisions of this Article 15.9, the Carrier shall not be liable for any Damage occasioned by delay if Carrier proves that it and its servants and agents took all measures that could reasonably be required to avoid the Damage, or that it was impossible for it or them to take such measures.

ARTICLE 16 TIME LIMIT ON CLAIMS AND LIABILITY

16.1. The receipt of Checked Baggage without complaint is prima facie evidence that the Baggage was delivered and accepted in good condition and in accordance with the Contract of Carriage, unless the Passenger provides proof to the contrary. All missing Baggage must be declared to the Carrier as soon as possible after the arrival of the flight. Any declarations made subsequently will not be taken into account.

16.2. In the event of damage, the Passenger must complain to the Carrier forth with after the discovery of the damage, and, at the latest, within 7 days from the date of receipt in the case of Checked Baggage. In the event of delay, the complaint must be made at the latest within 21 days from the date on which the Baggage has been placed at his/her disposal. Every complaint must be made in writing and given or dispatched within the times aforesaid. If no complaint is made within the times aforesaid, no action shall lie against the Carrier, save in the case of fraud on its part.

16.3. All claims and rights to Damages, other than with respect to the Baggage as specified in Articles 16.1 and 16.2, shall be extinguished if an action is not brought within a period of two years from the date of arrival at the destination or from the date on which the aircraft ought to have arrived, or from the date on which the carriage stopped.

16.4. All claims or actions referred to in this Article 16 must be made in writing within the prescribed time limits.


Ticket Notice and Conditions of Contract

You have a Contract of carriage with Beond. Your Contract consists of:

  1. The terms and conditions of the Contract contained in the ticket;
  2. General Conditions of Carriage (together with Special Conditions, which may be applicable to you as a passenger depending on your country of residence) incorporated hereby by reference;
  3. Conditions of Contract incorporated hereby by reference;
  4. Applicable Tariffs;
  5. Beond’s Regulations.

Copies of the Conditions of Contract and the General Conditions of Carriage are available on request or can be obtained at the airport or online at the Beond website:

CONDITIONS OF CONTRACT

1. As used in this Contract "ticket" means a passenger ticket and baggage check, or the itinerary/receipt if applicable, in the case of an electronic ticket, of which these conditions and notices form part, "carriage" is equivalent to "transportation", "carrier" means all air carriers that carry or undertake to carry the passenger or his baggage hereunder or perform any other service incidental to such air carriage, "electronic ticket" means the Itinerary / Receipt issued by or on behalf of the Carrier, the Electronic Coupons and, if applicable, a boarding document; Montreal Convention means the Convention for the Unification of Certain Rules for International Carriage by Air signed at Montreal, 28 May 1999 and "Warsaw Convention" means the convention for the Unification of Certain Rules Relating to International Carriage by Air signed at Warsaw, 12th October 1929, or that Convention as amended at The Hague, 28th September 1955, as may be applicable.

2. Carriage hereunder is subject to the rules and limitations relating to liability established by either the Warsaw Convention or the Montreal Convention.

3. To the extent not in conflict with the foregoing carriage and other services performed by the carrier are subject to:

i. Provisions contained in this ticket;

ii. Applicable tariff(s) and its (their) conditions;

iii. General Conditions of Carriage and related regulations which are made part hereof (and are available on application at the offices of the carrier or at the request by email).

4. Carrier's name may be abbreviated in the ticket, the full name and its abbreviation being set forth in carriers tariffs, General Conditions of Carriage, regulations or timetables: carriers address shall be the airport of departure shown opposite the first abbreviation of carriers name in the ticket or a specific address on a ticket or identified otherwise; the agreed stopping places are those places set forth in this ticket or as shown in the carriers timetables as scheduled stopping places on the passenger's route: carriage to be performed hereunder by several successive carriers is regarded as a single operation.

5. An air carrier issuing a ticket for carriage over the lines of another air carrier does so only as its agent.

6. Any exclusion or limitation of liability of carrier shall apply to and be to the benefit of agents, employees and representatives of carrier and any person whose aircraft is used by carrier for carriage and its agents, employees and representatives.

7. Checked Baggage will be delivered to bearer of the baggage check. In case of damage to baggage, complaint must be made in writing to the carrier forthwith after discovery of damage and, at the latest, within seven days from receipt in case of delay, complaint must be made within 21 days from date the baggage was delivered. See tariffs or General Conditions of Carriage for more information.

8. This ticket is good for carriage for one year from date of issue, except as otherwise provided in this ticket, in carriers tariffs, General Conditions of Carriage, or related regulations. Carrier may refuse transportation if the applicable fare has not been paid.

9. Carrier undertakes to use its best efforts to carry the passenger and baggage with reasonable dispatch. Times shown in timetables or elsewhere are not guaranteed and form no part of this contract. Carrier may without notice substitute alternate carriers or aircraft, and may alter or omit stopping places shown on the ticket in case of necessity. Schedules are subject to change without notice. Carrier assumes no responsibility for making connections.

10. Passengers shall comply with Government travel requirements, present exit, entry and other required documents and arrive at airport by time indicated by carrier or, if no time is fixed sufficiently in advance of the flight departure to permit completion of any formalities and departure procedures.

11. No agent, employee or representative of the carrier has authority to alter, modify or waive any provision of this contract.